Return & Refund Policy

At Dazzling Fashion, we want you to feel confident and satisfied with every purchase. If your item does not meet your expectations, we offer a straightforward return process to help make your shopping experience as smooth as possible.

Please read the following return and refund guidelines carefully before requesting a return.

Return Eligibility

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • All original tags and packaging must be included.
  • The item must not show any signs of wear, washing, damage or alteration.

Items returned that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Items that have been worn, washed or damaged.
  • Items without original packaging or tags.
  • Items purchased as final sale or clearance items.
  • Any product that is not in its original condition.

Return Process

To request a return, please contact our customer support team with:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Photos of the item (if required)

Once your return request is approved, we will provide the necessary return instructions.

Please do not send items back before receiving return approval.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Incorrect
  • Faulty
  • Damaged during delivery

We recommend using a tracked shipping service when returning items, as Dazzling Fashion cannot be responsible for items lost during return transit.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refund processing times may vary depending on your payment provider.
  • Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from your order, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos showing the issue
  • Details of the problem

Our team will review the request and assist with a suitable solution.

Exchanges

Currently, we do not offer direct exchanges.

If you would like a different size, colour or item, please return the original product following our return process and place a new order separately.

Order Cancellation

Orders can only be cancelled within a limited period before they are processed for dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding returns, refunds or your order, please contact the Dazzling Fashion support team.

Thank you for shopping with Dazzling Fashion.